FAQs

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange. You may return merchandise for a refund by contacting us at support@itsrefocus.com. (Shipping & Order Return Policy)

Most orders ship within 5–9 business days after being placed for the continental U.S. If you’ve purchased during a pre-sale, your order will ship during the designated pre-sale shipping window listed on the product page at checkout.

- USPS Domestic (US): 5-9 business days approx.
- UPS Domestic (US): 5-7 business days approx.
- GlobalPost (International): 12-16 business days approx.
- UPS Worldwide (International): estimated of 12-16 business days.

For every order you place you will receive confirmation and shipping information emails. Please check your spam folder in case you do not receive the tracking information. If you still cannot locate your tracking information then email us at support@itsrefocus.com with your name and order confirmation number and we’ll help you track your package.

Sometimes packages are tossed around. Who would do that? If you have a damaged package, please reach out to us at support@itsrefocus.com with your name, order confirmation number, and pictures of the damages. We will assess your damage and do our best to resolve your order.

At this time we ship shake orders to the 48 states in the continental U.S. and powders both domestic and international.

Our Subscribe & Save subscription program is designed to keep your REFOCUS™ favorites coming your way—at a discount and on your schedule. You’ll pick your delivery frequency (14, 30, 45, 60, or 90 days) and get automatically charged each month.You can cancel anytime, as long as it’s at least 5 business days before your next scheduled charge. Please note: if a product has already shipped, you’ll still be responsible for that order’s charge.Need flexibility? You can also pause your plan for up to 30 days before it automatically resumes.

Our Subscribe & Save subscription program is designed to keep your REFOCUS™ favorites coming your way—at a discount and on your schedule. You’ll pick your delivery frequency (14, 30, 45, 60, or 90 days) and get automatically charged each month.You can cancel anytime, as long as it’s at least 5 business days before your next scheduled charge. Please note: if a product has already shipped, you’ll still be responsible for that order’s charge.Need flexibility? You can also pause your plan for up to 30 days before it automatically resumes.

Yes — the REFOCUS™ Complete Meal Shake is crafted to be a true meal replacement, not just a protein shake. Each 12 oz bottle provides:

• 16 g of plant-based protein
• 26 essential vitamins & minerals
• 320 calories

We go beyond just protein: REFOCUS™ Complete Meal Shake is formulated to offer a balanced mix of macronutrients (protein, fats, carbs) plus micronutrients so it can stand in for a full meal.

In fact, in many guidelines and product standards, a nutritional beverage must deliver a certain calorie range (often between 200 and 400 kcal) to qualify as a legitimate meal replacement rather than a snack or protein shot.

Because our REFOCUS™ Complete Meal Shake falls well within that range and includes the full complement of nutrients, it meets the scientific and practical bar for being a meal replacement.

The REFOCUS™ shakes have a shelf life of 15 months from the date of production. They’re shelf-stable and don’t require refrigeration until opened. Once opened, we recommend refrigerating and consuming promptly for the best taste and freshness.

For best results, store unopened shakes in a cool, dry place away from direct sunlight to maintain quality and flavor.

Yes! All REFOCUS™ products are made with 100% organic ingredients. Our REFOCUS™ Complete Meal Shake are dairy-free, soy-free, nut-free, gluten-free, and lactose-free, making them accessible for a wide range of lifestyles and dietary needs.

In addition, our shakes are certified Organic, Kosher, and Halal, so you can sip with confidence knowing they meet the highest standards of quality and inclusivity.