FAQs

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange. You may return merchandise for a refund by contacting us at support@itsrefocus.com. (Shipping & Order Return Policy)

Most orders ship within 5–9 business days after being placed for the continental U.S. If you’ve purchased during a pre-sale, your order will ship during the designated pre-sale shipping window listed on the product page at checkout.

- USPS Domestic (US): 5-9 business days approx.
- UPS Domestic (US): 5-7 business days approx.
- GlobalPost (International): 12-16 business days approx.
- UPS Worldwide (International): estimated of 12-16 business days.

For every order you place you will receive confirmation and shipping information emails. Please check your spam folder in case you do not receive the tracking information. If you still cannot locate your tracking information then email us at support@itsrefocus.com with your name and order confirmation number and we’ll help you track your package.

Sometimes packages are tossed around. Who would do that? If you have a damaged package, please reach out to us at support@itsrefocus.com with your name, order confirmation number, and pictures of the damages. We will assess your damage and do our best to resolve your order.

At this time we ship shake orders to the 48 states in the continental U.S. and powders both domestic and international.

Our Subscribe & Save subscription program is designed to keep your REFOCUS™ favorites coming your way—at a discount and on your schedule. You’ll pick your delivery frequency (14, 30, 45, 60, or 90 days) and get automatically charged each month.You can cancel anytime, as long as it’s at least 5 business days before your next scheduled charge. Please note: if a product has already shipped, you’ll still be responsible for that order’s charge.Need flexibility? You can also pause your plan for up to 30 days before it automatically resumes.

All orders over $75 ship free. For orders under $75, there is a nominal, flat shipping and handling fee of $9.99.

Want to stock REFOCUS?
We’re always looking for great partners! If you’re interested in wholesale opportunities or physical retail, email our team at info@itsrefocus.com. We’d love to discuss how we can can growth together.

The Ground Rules:
Personal Use: Orders placed on our website are for personal use only.No
Third-Party Sites: We do not permit reselling on Amazon, eBay, or other e-commerce platforms.
Policy: To protect the brand, unauthorized resale orders may be cancelled and accounts closed.